Privacy Policy – Hot Ace Casino

This Privacy Policy explains how Hot Ace Casino (“we”, “our”, “Hot Ace Casino”) collects, uses, stores and protects your information when you use our website hotacecasino.com, download the Hot Ace Casino app / APK, create an account, deposit/withdraw money, or contact our support team.

By using Hot Ace Casino (the website, the app, or our Telegram Support), you agree to this Privacy Policy. If you do not agree, please do not use our services.

1. Information We Collect

1.1 Mobile Number & OTP Login

We collect your mobile number so we can send you a One-Time Password (OTP) to log in. We use OTP login instead of passwords to keep access easy and fast.

1.2 Basic Profile Details

We may ask for your display name, username or nickname that you use at tables (Teen Patti, Rummy, etc.). This helps other players identify you in-game.

1.3 Payment & Withdrawal Details

To process withdrawals (for example UPI / bank transfer), we may collect information such as UPI ID, account holder name, bank account number or other payout details you provide. We only use this to send your winnings to you.

1.4 Transaction History

We store records like deposits, bonus claimed, bets placed in games (Teen Patti, Rummy, Andar Bahar, Dragon Tiger, Roulette, Slots, etc.) and withdrawal requests. This helps with dispute resolution, bonus eligibility and fraud prevention.

1.5 KYC / Identity Verification (If Required)

In some cases, especially for high withdrawals or suspicious activity, we may ask for ID proof such as PAN card, Aadhaar, etc. This protects you and helps us block fake / duplicate accounts and fraud.

1.6 Device / Technical Info

For security and performance, we may collect technical information like device model, IP address, install source (APK, direct link, etc.), app version, and general usage data such as login time and error reports.

2. How We Use Your Information

• To create and manage your Hot Ace Casino account.
• To let you log in quickly using OTP instead of remembering a password.
• To verify that you are a real player and not a bot / spam account.
• To process deposits, bonuses and withdrawals to your UPI / bank.
• To detect cheating, fraud, duplicate accounts or abuse of welcome bonus.
• To provide customer support (for example via Telegram Support or in-app chat).
• To improve the app experience, game fairness and stability.

3. Do We Share Your Information?

We do not sell your personal information to random third parties for ads.

We may share certain details with trusted service providers only for things like:

• SMS / OTP delivery partners (to send login codes)
• Payment / payout processors (to send money to your UPI or bank)
• Fraud prevention and security review
• Customer support tools (for chat with you)

We may also share information if required by law, court order, or to protect our legal rights (for example, preventing scams, protecting other players).

4. Payments and Withdrawals

When you request a withdrawal, we collect the payout information you provide (UPI ID, bank details etc.) to transfer your winnings. It’s very important that you enter correct details. If you enter the wrong UPI ID, we are not responsible for funds sent to the wrong account.

We may temporarily hold or review a withdrawal if:

• suspicious or unusual activity is detected,
• your account needs KYC verification,
• the amount is high compared to normal gameplay.

5. KYC and Verification

We may ask you to confirm your identity (for example, PAN, Aadhaar, bank proof) to:

• prove that you are 18+ (adult player),
• stop people from making 5-10 fake accounts for bonus abuse,
• clear large withdrawals so that money goes to the correct person.

We treat KYC data as sensitive. We collect it only when required and store it with restricted access.

6. Underage Players (18+ Requirement)

Hot Ace Casino is for adults only. You must be at least 18 years old to create an account, deposit, play Teen Patti / Rummy / Slots, or request withdrawals.

If we find out that an account belongs to someone under 18, we can suspend or close that account and block withdrawals until identity is confirmed.

7. Responsible Gaming & Financial Risk

Playing on Hot Ace Casino involves real money. You can win real money but you can also lose real money. Please play responsibly.

• Set a daily or weekly spend limit for yourself.
• Do not treat gambling as “salary” or “guaranteed income”.
• Never play using borrowed money.
• If you feel stressed or angry, take a break.

We can also assist you with self-control requests (for example, pausing gameplay, or checking unusual activity) if you reach out to support.

8. Cookies and Tracking

Our website hotacecasino.com may use cookies, pixels or similar tracking technologies to:

• keep you logged in or remember your preferences,
• understand which pages are popular (analytics),
• improve marketing and show correct information (for example India region content).

You can clear or block cookies in your browser / device settings. But note, some features may stop working properly (like staying signed in).

9. How We Protect Your Data

We use reasonable technical and organizational measures to protect your data from misuse, loss, or unauthorized access. This includes restricted access to withdrawal data / KYC data, and using OTP-based logins so you don’t have to reuse weak passwords across multiple sites.

No online system is 100% hack-proof. You also must protect your own phone, SIM card, UPI PIN, bank login info and OTP codes.

10. Your Rights

Depending on your location and applicable laws, you may have the right to:

• Ask what information we have about you
• Request corrections if something is wrong or outdated
• Ask us to review an account restriction or withdrawal hold
• Ask us to close / delete your account (subject to legal limits)

We may keep limited records if required for fraud prevention, tax, legal compliance or dispute resolution.

11. How to Contact Us

For privacy questions, account recovery, withdrawal disputes, or to request changes to your data, please contact our support team.

12. Changes to This Privacy Policy

We may update this Privacy Policy if our features, bonuses, withdrawal rules or legal requirements change. We will update the “Last Updated” date at the top of this page when we make changes. Please review this page from time to time so you understand how your data is being used.